Welcome to our FAQ page! We are committed to providing you with clear information about our products and services. If you have any further questions, please feel free to contact our customer service team.
- How do I place an order?
You can complete your order by browsing our website, selecting the desired products, clicking the “Add to Cart” button, and following the checkout process. - Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request before your order is shipped. - What payment methods can I use?
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and some major e-wallets. - Once my order is shipped, can I track it?
Yes, you will receive an email with tracking information when it is shipped. You can use this information to check the status of your package. - Can I return an item?
Yes, we offer a 7-day return policy. Please review our Refund & Return Policy for more information to ensure that your item is eligible for return. - What if I receive a defective item?
If the item you received is defective or damaged, please contact us immediately by email or phone. We will help you with a replacement or refund. - How do I clean and maintain my data cable Velcro strap?
We recommend using a damp cloth to gently wipe the surface of the strap to keep it clean. Please avoid using strong detergents and chemicals to avoid damaging the material. - What is the best way to contact your customer service team?
You can contact us via: - Tel: +61 424594652
Company: CABLE TIE PRODUCTIONS PTY LTD
Address: 2874 Albany Hwy, Kelmscott WA 6111 Australia
Email: complaintresolution@cabletiemagic.com
We will respond to your inquiry as soon as possible.
Thank you for your choice! We look forward to providing you with quality products and services. If you have additional questions, please feel free to contact us.